Your Questions. Our Answers
Frequently Asked Questions
You will find answers to all of your most common Electrical Services related questions located here.
What localities of Barranquilla are served by ElectroAires247?
Initially, we will serve the North Historic Center, Riomar, and the Atlantic University Corridor, including Villa Carolina.
What is the warranty period for services and spare parts?
For labor, there's a 3-month warranty, and for spare parts, the guarantee is provided by the manufacturer. The warranty does not cover client negligence or natural disasters (e.g., hurricanes).
ElectroAires has some insurance policies that protect the Client
Yes, ElectroAires247 has 2 insurance policies: General Liability and Professional Liability.
Who covers hospital and disability fees if an ElectroAires247 employee has an accident at the client's property?
Since the employee is covered by the Colombian social security system, they will be covered through the ARL Otherwise, the CLIENT will cover all expenses.
How do I contact ElectroAires to request a service?
To contact ElectroAires247 there are several ways: 1. WhatsApp or cell phone line +57(319) 659-4959. 2. In the contact forms that we have on the website https://www.electroaires247.com and in the Help Desk https://electroaires247.desk.2workers.me/Login#signin, through the internet.
How the 24-hour service works and does it have some overcharge?
If the client requests service scheduled on a holiday or at night, there will be a 25% surcharge. If it's an emergency on a holiday or at night, the visit will have a 50% surcharge. Both services must be canceled in advance. If the work is approved after the visit, the work will have a 35% surcharge, and the visit will NOT be charged.
How do I identify the technician who will perform the work?
Once the service is registered, all service information is sent, including day, time, type of service, cost, and a 6-letter code. When the technician arrives at your property, he must provide the service code. Both codes must match.
Once the technician completes the service, do I need to sign any approval and satisfaction documents?
When the technician finishes, the customer reads the service details and signs on the technician's tablet. This approval is sent to the customer's email. Finally, the customer can rate the services in the email sent by ElectroAires247.
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